Frequently Asked Questions

Who to trust for CBD?

Answer: It seems like everyone is selling CBD these days, so it’s smart to ask questions about quality and sourcing. As the supplement industry leader, Caprock CBD is committed to ensuring potency, purity, and consistency by only carrying high-quality products—that includes CBD. When selecting our partners, we consider every aspect of the company’s ingredient sourcing and quality control protocol, so your body gets nothing short of exceptional.

What is CBD?

Answer: Cannabidiol (CBD), is one of many chemical compounds, called cannabinoids, that is naturally produced by the plant cannabis sativa. Once extracted, it can be used in oils, tinctures, edibles, topicals.

What is CBD oil?

Answer: It is the extract of the cannabis or hemp plant. It is formulated to contain high levels of CBD and low levels of THC.  It is ingested by placing drops under the tongue to facilitate maximum absorption.  

What is the difference between hemp (CBD) and marijuana (THC)?

Answer: Cannabis is a genus of plants. Of this plant genus, there are many different varieties, including two distinct ones: hemp and marijuana. As members of the cannabis species, both hemp and marijuana contain cannabinoids. However, the levels of different cannabinoids in each type are vastly different. Hemp is a cannabis plant that contains low quantities of THC and marijuana is a cannabis plant that includes high quantities of the intoxicating compound THC. Legally, cannabis plants with a concentration of greater than 0.3% are called marijuana and plants with a concentration of 0.3% or below are called hemp. Hemp naturally has more CBD than THC, making it an ideal source of CBD, especially for those who want to avoid the intoxicating effects of THC.

Can taking CBD make me fail a drug test?

Answer: You won’t fail a drug test for CBD, but you could potentially fail a drug test for any residual THC in that CBD product. CBD comes from the same cannabis family as marijuana; however, it is important to note that they are still two very separate plants. Due to this family link, even broad-spectrum CBD products like ours can contain trace amounts of THC. Highly sensitive drug tests may detect these trace amounts of THC no matter how minuscule the amount. It is also possible that over time, the small amounts of THC legally allowed in CBD products could build up in the body to detectable levels. We highly recommend talking with your physician and your employer before consuming any CBD products. Many employers now have CBD policies so familiarize yourself with any policy that may apply to you. Better to be safe than sorry! 

What are terpenes?

Answer: Terpenes are essential oils found in plants. There are around 200 terpenes in cannabis. They are what give cannabis its distinct aroma and flavor. Our product is terpene free so that nothing gets in the way of our great tasting CBD!

Will I get high if I take CBD?

Answer: No, CBD is non-intoxicating and cannot cause the psychoactive effects caused by its sister compound THC, the main compound found in marijuana. At Caprock CBD, our products are broad-spectrum so that you can enjoy the benefits of CBD without worrying about THC. 

How are orders shipped?

Answer: Your order will be shipped via US Postal Service Priority Mail and can be expected to be received within 2 business days. Overnight shipping is also available at extra cost.

How do I know what I'm getting?

Answer: This is probably the most important question that we answer and rightfully so! Our answer is to ask questions and ask to see lab reports. Any company producing a quality product will always have lab reports to back up their products. If you cannot easily access a COA for the intended product, don’t buy it! As with anything else in life, you get what you pay for which is why Caprock CBD has funny mg numbers on our labels. We wait to see exactly how many mg of CBD are in each bottle and then we price each bottle accordingly. That way you know exactly what you are getting and that you ARE getting what you pay for! 

What is a COA?

Answer: COA is an abbreviation for a Certificate of Analysis. Sometimes referred to as “third-party test results”, COA’s contain lab test results that were performed on a sample. It is a good and safe business practice (and law in many states) for manufacturers and distributors to have their products tested by a third-party laboratory and to make these results readily available to the consumer. At Caprock CBD, you can scan the QR code on any of our labels to make it easier to reach the COA results for your specific bottle. 

What is the shelf life of CBD oil and how should I store it?

Answer: To ensure the quality of our oils, you should store it in a cool dark area, avoiding sunlight. If properly stored CBD has around one year of shelf life.

Will CBD interact with other medications?

Answer: If you are currently taking any medications, please consult with your primary care physician to advise whether CBD products will work with your current medications.

Can my pet use CBD oil?

Answer: Before giving your pet any supplements,  you will need to contact your veterinarian for more information about CBD usage and possible medical interactions. 

Can my child take CBD?

Answer: Before giving your child any supplements, please consult with your child’s primary care physician for more information and possible medical interactions.

What is the endocannabinoid system?

Answer: The endocannabinoid system (ECS) is a system of the human body and is responsible for regulating balance, or homeostasis. It is what triggers our body’s immune response, appetite, metabolism, memory, temperature control and more. In short, the endocannabinoid system helps regulate our body’s immune and central nervous systems and ensure they are running correctly.


The ECS involves three core components: endocannabinoids, receptors, and enzymes. Endocannabinoids are molecules similar to cannabinoids naturally produced by our bodies to help keep internal functions running smoothly. Our body produces them as needed, making it difficult to know what typical levels are for each person. Endocannabinoid receptors are found throughout our central nervous system. Endocannabinoids bind to them in order to signal the ECS that it needs to take action with an immune response, appetite control, etc. to keep homeostasis in check. Metabolic Enzymes play the role of housekeeper being that their job is to breakdown the endocannabinoids quickly once they are used by the ECS. CBD is thought to inhibit certain enzymes which essentially blocks them from breaking down endocannabinoids allowing their triggered response to last longer.

What Can CBD Oil Help With?

Answer: It’s important to understand that there is currently no scientific research proving that CBD, in any form, can cure diseases. Legally we cannot make medical claims so instead, we urge you to do your own homework. By researching CBD and learning how it affects your body, you will be more confident in your decision to add CBD to your health and wellness routine.

What is the difference between CBD oil and hemp oil?

Answer: CBD oil is made by extracting the oil from the flowers of the hemp plant where CBD and other cannabinoids are concentrated. Hemp oil or hemp seed oil is extracted from the seeds of the hemp plant. This type of oil is rich in nutrients but does not contain CBD.

Different types of CBD.

Answer: The hemp extraction process yields three different types of oils. This is a good thing because it gives people a variety in their choices when trying to find the best CBD for them. Full Spectrum oil is the first byproduct of the process and is the least refined. Isolate oil is the most refined and is extracted at the end of the process. How hemp products are grouped is determined by which compounds are present after extraction.

Full Spectrum CBD: contains everything the hemp plant contains. This means the full spectrum of cannabinoids, terpenes and phytochemicals such as chlorophyll and other organic plant matter. The resulting oil will have a strong “hempy” taste and be dark in color. It can contain 0.3% or less THC.

Broad Spectrum CBD: contains all of the beneficial cannabinoids the plant has to offer without the THC. Broad Spectrum does not contain terpenes, flavonoids, chlorophyll, and fatty acids. This is the best choice for individuals that cannot have any traces of THC in their system, whether for legal purposes, passing a drug test, allergies etc. This oil will have little to no taste and is light gold in color.

Isolate CBD: contains only one component of the hemp plant, the cannabinoid CBD, hence the term “isolate”. The cannabinoid is isolated from all other cannabinoids and components resulting in 99.9% pure CBD. Being isolated and lacking the other beneficial cannabinoids, pure CBD has no taste and is clear in color. It can also be further refined into crystal or powder form.

Why is CBD so popular?

Answer: The 2018 Farm Bill removed CBD from the DEA’s Schedule 1 drug list paving the way for the growth of the CBD industry. CBD products are now showing up everywhere! See what the hype is all about and shop our high-quality CBD collection today.